Structure your client engagements strategically, and in their language
You’re contracted to deliver tech solutions, but your clients also need risk matrices, governance frameworks and board-pack material.
The Lumenas IT Check gives a board-level governance assessment, grounded in the reality of delivering best practice IT.
Clear expectations from day one
Map your client’s contract to our maturity model, so you start from what’s in scope.
Show your client which responsibilities sit with you, which sit with them, and which are shared.
A dated, independent record ready for auditors, insurers, and your next board meeting.
You’re contracted for IT delivery, but your client needs support to set strategic direction
Clients don’t just want excellent service delivery when they outsource IT, they also expect governance and executive education in business language.
This shift is being driven from boardrooms. With greater awareness of cyber security and the drive to adopt AI both quickly and safely, executives are under increased pressure to explain their tech governance strategy.
The Lumenas IT Check gives that conversation structure. A one-time check produces a responsibility matrix your client can take to their board and set expectations for delivery.
Both parties agree on who owns it.
There’s a disagreement about ownership.
Neither side believes they own it.
One or both sides aren’t sure.
Lumenas provides the tools for governance and strategy
Your RMM, your PSA, your security stack — these tools tell you what’s happening. The Lumenas IT Check translates that work into what it means for your client’s governance position: who owns what, where the gaps are, and what needs to change.
A conventional cyber audit does something similar, but costs $50K, takes weeks, and produces a technical report that neither you nor your client has time to translate into business language.
The IT Check is built to complement your existing tooling, not replace it, and delivers exec-ready output in two weeks for $5K. Good governance doesn’t have to cost everyone a full audit every year.
| Lumenas | Conventional audit | |
|---|---|---|
| Cost | $5K | ~$50K |
| Time to delivery | 2 weeks | 4–8 weeks |
| Output | Exec-ready matrix | Technical report |
| Written for | Business leaders | IT professionals |
From kickoff to clarity in two weeks
Your client signs up
Your client signs up to the Lumenas platform and uploads their MSP contract. We map that contract to our maturity model, establishing the baseline of what’s in scope — including any critical responsibilities such as cyber incident response that may be sitting outside it.
Your client completes their 20-minute survey
Business language, no IT knowledge required. They tell us what they believe their MSP handles and where they’re unsure. This gives us the view from their side of the relationship — which is often very different from yours.
Your team completes the technical survey
Scope, tooling, coverage, and SLAs: what you actually deliver. This is your opportunity to document what you do clearly and completely, without the client needing to interpret it.
We deliver the matrix — you run the meeting
A clear view across all eight domains: what’s aligned, what’s misaligned, and where there are gaps with no owner. Prioritised next steps in business language.
FAQs
How do we position it with the client?+–
Can we run it for multiple clients?+–
Our client recently had a cyber audit. Do they still need this?+–